A consumer court in Karachi has imposed a collective fine of Rs 50,000 to Careem for providing “faulty service” and causing “mental agony” to a customer. Junaid Iqbal, the chief executive of Careem Pakistan, was found guilty of providing faulty services in contravention of Section 13 of the Sindh Consumer Protection Act, 2014.
Judge Javed Ali Korejo ordered to deposit Rs25,000 fine to the court, Rs 15,000 to the complainant as damages for causing mental agony and Rs 10,000 as professional fee incurred on the litigation.
The amount if not paid within a month may face the punishment of imprisonment for a term not less than one month, which may extend to three years, or with a fine not less than Rs50,000, or both as per Section 33(2) of the Act.
The complaint lodged by Mehmood Ahmed Khan was against Careem captain Mohsid Ahmed Lodhi. The captain picked Khan, some female guests, and children from Gulistan-e-Jauhar and was supposed to drop at Saadi Garden. The driver drove in an irresponsible manner and did not abide by the instructions given by the passenger to follow Khan’s friends who were on a bike. Instead, the Careem driver dropped the passengers abruptly in the middle of the road, who were all fasting during the month of Ramazan. Furthermore, the driver used insulting and vulgar language with the passengers.
According to Mehmood Ahmed Khan, he filed a complaint with the company but Careem’s management gave no satisfactory response.