Careem Fined Rs 50,000 by Consumer Court

Careem Fined Rs 50,000 by Consumer Court 1
Careem Fined Rs 50,000 by Consumer Court 2

A consumer court in Karachi has imposed a collective fine of Rs 50,000 to Careem for providing “faulty service” and causing “mental agony” to a customer. Junaid Iqbal, the chief executive of Careem Pakistan, was found guilty of providing faulty services in contravention of Section 13 of the Sindh Consumer Protection Act, 2014.

Judge Javed Ali Korejo ordered to deposit Rs25,000 fine to the court, Rs 15,000 to the complainant as damages for causing mental agony and Rs 10,000 as professional fee incurred on the litigation.

Related: Sindh Government Imposed 5% Tax on Online Taxi Services

The amount if not paid within a month may face the punishment of imprisonment for a term not less than one month, which may extend to three years, or with a fine not less than Rs50,000, or both as per Section 33(2) of the Act.

The complaint lodged by Mehmood Ahmed Khan was against Careem captain Mohsid Ahmed Lodhi. The captain picked Khan, some female guests, and children from Gulistan-e-Jauhar and was supposed to drop at Saadi Garden. The driver drove in an irresponsible manner and did not abide by the instructions given by the passenger to follow Khan’s friends who were on a bike. Instead, the Careem driver dropped the passengers abruptly in the middle of the road, who were all fasting during the month of Ramazan. Furthermore, the driver used insulting and vulgar language with the passengers.

According to Mehmood Ahmed Khan, he filed a complaint with the company but Careem’s management gave no satisfactory response.

Careem Fined Rs 50,000 by Consumer Court 4
Share this:

About UsmanAnsari

A 3d animation professional, car enthusiast, petrolhead and social media influencer. Formerly written for PakWheels as well as major publications including Dawn. Founder of CarSpiritPK.com

View all posts by UsmanAnsari

1
Leave a Reply

avatar
1 Comment threads
0 Thread replies
1 Followers
 
Most reacted comment
Hottest comment thread
1 Comment authors
Khurram Recent comment authors
  Subscribe  
newest oldest most voted
Notify of
Khurram
Guest
Khurram

What are our children learning from us? It is sad to see little lips open to mouth these words, I am dead sure that the poor child do not even know the meaning. I think the judge needs to put a burning hot stone in drivers mouth.